Synbet Terms & Conditions — Complete Guide to Using the Platform

1. General Terms & Introduction

Synbet (synbet.bet) is an international online gaming and Sports Betting platform. By using this website or app, you agree to all the terms and conditions set out here. We recommend reading through everything before you register.

These terms apply in Bangladesh and all other countries where Synbet operates. Synbet reserves the right to update these terms at any time. Any changes will be communicated via your registered email or an in-app notification.

1.1 Definition of Services

Synbet's services include Sports Betting, Live Casino, slots, progressive jackpots, and all related digital content. These terms apply equally across all of them.

1.2 Language & Interpretation

These Terms & Conditions are available in both Bangla and English. In the event of any conflict, the English version shall prevail. The Bangla translation is kept as accurate as possible for the convenience of Bangladeshi members.

2. Account Registration & Eligibility

Each person may register only one account on Synbet. Creating multiple accounts using the same mobile number, email, bank or mobile banking account, or IP address is strictly prohibited.

2.1 Registration Requirements

• Must be at least 18 years of age
• You must register with accurate, genuine information — providing false details is a violation of our terms
• The mobile number provided at registration must match your Mobile Pay or Nagad account
• Registration is not available from countries where online betting is prohibited by law

2.2 KYC verification process

To ensure security, Synbet may carry out identity verification (KYC) when needed. This may require a photo of your National ID, passport, or birth registration certificate. KYC is mandatory for withdrawals of ৳50,000 or more.

3. Deposit & Payment Policy

Synbet accepts payments in Bangladesh via Mobile Pay and Nagad. Deposits are typically credited to your account within 5 minutes. If there is a delay, please contact support with your transaction ID.

3.1 Deposit Terms

• Deposits must be made from your own mobile banking account only
• Deposits made from an account in someone else's name will not be accepted and will be returned
• You must provide the correct payment reference when making a deposit
• Payments made with an incorrect reference may be delayed in being credited

3.2 Failed deposits

If a deposit fails for any reason, the amount will be returned directly to your Mobile Pay or Nagad account — usually within 24 hours. If it hasn't arrived, email support@synbet.bet with your transaction ID.

4. Withdrawal Policy & Timeframes

Synbet aims to process every withdrawal request as quickly as possible. Withdrawal speed and limits vary depending on your VIP level.

4.1 Withdrawal conditions

• Minimum withdrawal amount ৳500
• Withdrawals will only be processed to your registered mobile banking number
• Wagering requirements must be met before withdrawing from a bonus balance
• Withdrawals over ৳50,000 will not be processed without completed KYC
• Withdrawals may be temporarily placed on hold if fraud is suspected

5. Betting Rules

There are a few basic rules to follow when betting on Synbet — all designed to ensure fair play.

5.1 Bet Acceptance Terms

• Once a bet is confirmed, it cannot be changed or cancelled
• Sufficient balance is required at the time of placing a bet
• Bets placed at incorrect odds due to a system error may be automatically voided
• It is normal for live bet odds to change after a match has kicked off

5.2 Reasons for Bet Cancellation

Synbet reserves the right to void bets and return stakes in the following circumstances:

• If a match or event is cancelled or postponed
• If odds were issued based on proven incorrect information
• If incorrect odds are displayed due to a technical error
• If evidence of match-fixing or illegal activity is found

5.3 Maximum winnings cap

Maximum payout for a single bet is ৳1,00,000. For accumulator bets, the maximum is ৳5,00,000. Any winnings above these amounts will be paid subject to review by Synbet management.

6. Bonus & Promotion Terms

Synbet offers a range of bonuses and promotions. Each offer comes with its own specific terms — please read them carefully.

6.1 Welcome Bonus

New members get a 100% bonus on their first deposit (up to ৳5,000). To withdraw this bonus, you must wager 10x the bonus amount (wagering requirement).

6.2 Important Provisions on Bonuses

• A member may not claim the same promotion more than once
• Bonus balance cannot be transferred to another account
• Withdrawing before wagering requirements are met will result in the bonus being forfeited
• Using multiple accounts to claim the same bonus is strictly prohibited
• Synbet reserves the right to modify or cancel any promotion at any time

6.3 Cashback & Weekly Offers

VIP members receive weekly cashback credited directly to their real balance — no wagering requirements attached. Cashback is calculated based on net losses for each week.

7. Responsible Gaming Policy

Synbet believes betting is for entertainment — not a solution to financial problems. That's why we place the highest importance on responsible gaming.

7.1 Self-limit options

Every member can set their own betting limits:

• Daily / Weekly / Monthly Deposit Limits
• Maximum Single Bet Amount
• Session time limits
• Temporary Break (Cooling-Off Period)
• Permanent self-exclusion

8. Account Suspension & Termination

Synbet may suspend or permanently close an account for any of the following reasons:

• Registering or completing KYC with false information
• Creating multiple accounts under the same person's name
• Bonus abuse or system exploitation
• Participation in fraud, money laundering, or any illegal activity
• If identified as a minor
• Using a third-party credit card or payment method

In the event of account termination, the balance may or may not be refunded depending on the circumstances.

9. Dispute Resolution Process

If you have a complaint, start by emailing support@synbet.bet with full details. Synbet will provide an initial response within 72 hours.

9.1 Complaint Procedure

1. Send your complaint by email — include your account ID and full details
2. Synbet will initiate an investigation within 72 hours
3. Additional information or documentation may be requested if necessary
4. A final decision will be communicated within 7 business days

10. Legal Provisions & Restrictions

Synbet operates under international gaming regulations. Members accessing the platform from Bangladesh do so at their own responsibility.

10.1 Limitation of liability

Synbet is not liable for:

• Losses caused by internet or payment system failures
• Account hacked due to the member's own negligence
• Due to disruption of third-party services
• Force majeure events such as natural disasters