Synbet applies separate rules for cancelled matches and matches that are called off mid-game:
- Match Fully Cancelled: If a match is cancelled before it starts, the full bet amount is refunded to your account within 24 hours.
- Designated overs/half not completed: In cricket, if the minimum number of overs is not completed, or in football, if the match is stopped before 70 minutes, bets are generally voided and stakes are refunded.
- Specific Market Completed: If the specific event you bet on (such as the first wicket) has already occurred, that market is settled immediately.
- For accumulator bets: Cancelled matches are counted at odds of 1.00, and the remaining selections are settled accordingly — the entire bet is not voided.
For any dispute regarding settlement support@synbet.bet— contact us with your bet ID. Decisions are typically communicated within 48 hours.
Synbet offers several regular bonus programs, and joining them is straightforward:
- Daily Check-In Bonus: After logging in, look for the "Daily Check-In" button on the home page or in the "Rewards" section. Click it once a day to claim your bonus credit or free bet. Check in 7 days in a row for a special reward.
- Free Spins: Free spins are added when you deposit on selected slot games or use a promotional code. You can find them under "My Bonuses".
- Terms of use: Free spins generally must be used within 48–72 hours. Once the expiry time passes, they are automatically cancelled.
- Free spin winnings: Winnings from free spins are typically subject to a 1x wagering requirement — meaning if you win ৳100, you just need to place one ৳100 bet before you can withdraw.
To view all active bonuses On the rewards page — new offers are typically added every Monday and Friday.
The app failing to open is usually caused by a few common issues, all of which are easy to fix:
- First steps: Force-close the app (including from the background), restart your phone, then try opening it again.
- Check for Updates: When a new version of the Synbet app is released, older versions may stop working. On the app page to download the latest APK.
- Clear Cache & Data: Go to your phone's Settings → Apps → Synbet → Storage → tap "Clear Cache" and "Clear Data" — then log back in.
- Internet connection: Try both Wi-Fi and mobile data. If you have a VPN enabled, turn it off.
- Low Storage: Your device needs at least 500 MB of free storage.
- Android Version: Some features may not work on devices running below Android 7.0.
If the issue persists, contact us with a screenshot support@synbet.betto reach us. Our tech team typically resolves issues within 2 hours.
All current and upcoming Synbet offers are available in one place and updated regularly:
- Key locations: Rewards Page — all active promotions, their expiry dates, and terms are listed here.
- Update schedule: New weekly offers are typically released every Monday. Special limited-time promotions are also available during major sporting events such as the World Cup and IPL.
- SMS & Email Notifications: Keep notifications enabled in your account settings to get instant alerts about new offers.
- App push notifications: Enable notifications in the app so you never miss a flash offer.
- How to claim an offer: Most offers require you to log in and click the "Claim" button on the page — they are not credited automatically.
If you're unsure about the terms of any offer, just ask us on Live Chat — we'll explain it clearly in Bangla.
Straight answer: No. Under Synbet's rules, each person may only hold one account.
- How it's detected: The same device, IP address, national ID, or banking details — a match on any one of these is enough for the system to flag a duplicate account.
- Outcome: If multiple accounts are found, all of them will be permanently closed and any bonuses earned will be forfeited. Your original deposited funds may be returned, but any winnings derived from bonuses will not.
- Family members: Multiple people living at the same address may create separate accounts, provided each person uses a different device and a different ID.
- If you've lost access to an old account: Without opening a new one support@synbet.bet— contact us to recover your old account.
Synbet strictly enforces this policy to ensure a safe and fair gaming environment for everyone.
Wagering (or rollover) refers to how many times you need to bet your bonus amount before you can withdraw it. At Synbet, it works straightforwardly:
- Example: You deposit ৳1,000 and receive a ৳1,000 bonus (total ৳2,000). If the wagering requirement is 5x Bonus, then ৳1,000 × 5 = ৳5,000 Bet required.
- Which bets count: All Sports Betting and most casino games qualify. However, some Live Casino games may contribute only 10–20%.
- Odds Requirement: Sports Betting odds must be at least 1.60 to count toward wagering requirements.
- Track your progress: Go to "My Bonuses" in your account and click on the relevant bonus to see your progress in the progress bar.
- Validity: If wagering is not completed within 30 days of receiving a bonus, the bonus will be forfeited.
To view the terms of a specific bonus, click the "Terms & Conditions" link next to that offer.
Yes, Synbet supports all major mobile banking methods in Bangladesh and the process is genuinely straightforward:
- Supported Methods: Mobile Pay, Nagad, Rocket, Upay, and bank transfer.
- Deposit rules: Log in to your account → "Deposit" → select your preferred method → enter the amount → send to the provided number → enter the transaction ID → confirm. Your balance is usually updated within 3–5 minutes.
- Minimum Deposit: ৳200.
- Withdrawal Rules: "Withdrawal" → select method → enter your number → enter amount → submit. Funds are typically sent within 15 minutes to 2 hours.
- Minimum Withdrawal: ৳500.
- Important: The same mobile banking number must be used for both deposits and withdrawals, and it must match the number registered on your account.
If a transaction gets stuck, contact support with your transaction ID — most cases are resolved within 30 minutes.